Hope’s Closet Thrift is looking for Assistant Donation Manager - Arlington (Exempt). (2024)

Job Title: Assistant Donation Manager

Ministry/Department: Hope\u2019s Closet Arlington\u2014Donations

Reports to: Store Manager

Status: Full-time/exempt

Supervisory Role: Donations staff and serve staff

Objective

To lead and direct the donations team to implement processes to obtain and prepare inventory in order to drive sales revenue while keeping focus on The Church of Eleven22\u00AE and Hope\u2019s Closet\u00AE vision of being a movement for all people to discover and deepen a relationship with Jesus Christ.\u00A0

Key Responsibilities

• Minister of the gospel
• Recruit, develop, train and disciple Hope\u2019s Closet staff and serve staff
• Manage day-to-day operations of donation receipts, cleaning, pricing, ensuring quality standards, storage, distribution, replenishment, etc.
• Develop, manage and motivate Hope\u2019s Closet donations staff and serve staff to efficiently work in a high-volume environment; provide feedback and evaluations to improve productivity, engagement and drive culture
• Lead team in providing excellent donation drop-off service\u00A0
• Oversee inventory preparation for floor moves including partnering with Store Manager and store teams
• Lead and manage in reporting accurate department data\u2013 i.e. donation processing, receiving logs, inventory estimation, back stock records and serve staff hours
• Meet processing goals of needed product and provide weekly updates on department
• Partner with Warehouse Manager on centralizing TBP Process and vendor relationships
• Coordinate with Warehouse Manager and store teams for truck pickups/drop offs and partnership for any inventory needs
• Equipped in point of sale (POS) and opening/closing procedures for customer experience to be able to support when needed
• Responsible for proper safety and security policies/processes which include staff\u2019s safety development, equipment care and equipment rental standards
• Manage scheduling for department and leading in the recruitment of serve staff
• 24/7 on call Hope\u2019s Closet contact, shared with store manager and facilities
• Shared responsibility as manager in building with management team
• Assist in serve staff orientation using these times to cast vision\u00A0
• Collaborate with Hope\u2019s Closet management teams

Competencies

• Model The Church of Eleven22\u2019s mission, vision and core values
• Demonstrated ability to make disciples who make disciples
• Thrives in a fast-paced work environment\u00A0
• Current Florida Driver\u2019s license and clean driving record
• Strong, pro-active communication (verbal and written) and interpersonal skills
• Ability to cast vision to develop a large serve staff team
• Strong critical thinking skills
• Ability to report and analyze accurate data
• Possess strong organizational, planning and problem-solving skills

Education and Experience

• Completion of a bachelor\u2019s degree preferred, but not required
• 3-5 years of relevant work experience
• Experience managing multiple employees/volunteers

Position Type/Expected Hours of Work

This is a full-time, exempt position which reports to the Store Manager. Days and hours may change weekly based on the store needs. Weekends are required.

The church has several big events, (\u201CAll-Skates\u201D) throughout the year to help further the mission of The Church of Eleven22 and Hope\u2019s Closet. We encourage you to participate and serve at these events. The stores are closed during these events to ensure The Hope\u2019s Closet team has the opportunity to participate in the spiritual formation of the church.

Our entire staff family is called to action, so that we can continue to be a movement for all people to discover and deepen a relationship with Jesus Christ.

Work Environment

This job operates in a professional retail environment which includes both sales floor and warehouse/stockrooms. This role routinely uses retail fixtures and equipment like dollies, ladders, hand carts, box trucks, rolling racks and forklifts.

Physical Demands

Must be able to stand or walk on concrete flooring for prolonged time periods bend, lift, grasp, reach, push and pull materials walk on uneven surfaces, ladders and stairs, label, sort and stock and lift 50lbs.

Code of Conduct

1. We live authenticity
2. We are gospel-centered and mission-focused
3. We are family
4. We are life-long learners
5. We aim for excellence in the experience with zero excess
6. We choose to trust
7. We pray 1st and decide 2nd
8. We glorify God by honoring others
9. Our team unites under clear vision
10. We walk in humble confidence

EEO Statement

Hope\u2019s Closet\u00A0provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, age, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by federal, state or local laws.\u00A0Hope\u2019s Closet\u00A0reserves the right to discriminate on the basis of religion to the full extent permitted by law.\u00A0